Our services

• Version: 1.7.6 (240)

  Team RH - iOS app

  incident
• Version: 1.1.1

  BITE ME - iOS app

  no issues
• Version: 1.8.4 (197)

  Team RH - Android app

  incident
• Version: 1.1.2

  BITE ME - Android app

  no issues
• Version: 1.20.8

  API

  no issues
• Version: 1.16.3

  Website

  no issues

History

• Occured 10 months ago

  Resolved - BITE ME performance issue

  
  08/07/24 - 10/07/24

  • We made the decision to upgrade our servers on BITE ME to account for all Team RH members potentially moving to it as their food tracker. During what should have been a 30 min upgrade, our server partner experienced an error, which crashed our database.
  • We've been working around the clock since then to get BITE ME back up and running for you all.

  10/07/24 - 15:00
  We've deployed changes, which we believe should resolve the issues we were seeing on BITE ME. We'll continue to monitor this.

• Occured 10 months ago

  ONGOING - MyFitnessPal won't connect to the Team RH App

  We're aware that since 08/07/24 the Team RH app has been unable to connect to MyFitnessPal. We're attempting to contact MyFitnessPal to resolve this issue. In the mean time, we advise members to track using BITE ME - https://teamrhfitness.com/pages/bite-me

• Occured 2 years ago

  Resolved: Can't Connect Team RH App to MyFitnessPal

  12:30pm: This issue has now been resolved
  
  9am: We're aware of and currently investigating an issue where users cannot connect their MyFitnessPal account to the Team RH App to pull through their macros to the Dashboard. This issue appears to have started on the evening of the 23rd of August and has persisted into this morning. We're working hard to get this sorted for you all, but in the mean time please continue to track in MyFitnessPal as normal and all of the information will transfer over when you reconnect! Come back to this page later today for updates!

• Occured 4 years ago

  Resolved - Sky broadband app access issues

  We're investigating an incident with Sky broadband customershaving trouble accessing the Team RH app. Please switch to mobile data in the meantime.

• Occured 4 years ago

  Resolved - Issue with MyFitnessPal

  We are currently having an issue with MyFitnessPal and are investigating.

my fitnesspal